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Kingston Taxi FAQs

Short answers to the questions Kingston passengers ask us every week. Can't see yours? Ring 020 3740 2841, day or night.

Kingston Cab LondonLast updated

Prices and booking

All our journeys are booked ahead and priced before you travel. Whatever figure we agree is what you pay for that journey. Should you add a stop, keep the driver waiting or change where you are going, you will hear the new price before anything changes.

Picking a car

The fleet covers saloons, estates, executive cars, 6 seater MPVs and 7/8 seaters. Count passengers and bags, then choose. Still not sure? Tell us what is coming and we will recommend the right car. The 6 seater taxi and 7 seater taxi pages explain the bigger options.

Flights and trains

Flight tracking comes as standard on airport pickups, with meet and greet whenever you ask. Typical drive times and drop-off points are on pages such as the Kingston to Heathrow Airport taxi and the Kingston to Waterloo taxi.

The small print

Full details are in our terms and conditions, privacy policy and cookie policy.

FAQs

Your questions answered

When should I book my Kingston taxi?

A day or more ahead for airports and early mornings. Local trips usually need only a few hours' notice, and same-day bookings are often fine.

Is VAT included?

Yes, any VAT that applies is already in the price we quote.

How can I pay?

By card or in cash. Online bookings can be paid by card at the time of booking.

My card was declined. What now?

The booking stays unconfirmed until payment succeeds, or you can choose to pay the driver in cash instead.

Will I pay for waiting time?

Only if the driver waits beyond the agreed time. Airport pickups follow your real landing time, so delays are not counted.

Can we stop somewhere on the way?

Yes. Add the stop when booking and it is built into the fixed price. If you add one on the day, the driver tells you about any change first.

How do I cancel a booking?

Phone or email us with the booking reference. Refund rules are in our terms.

The car has not turned up. What should I do?

Call us immediately. If the driver fails to arrive within the time set in our terms, you get a full refund.

Is smoking or drinking allowed?

No. Smoking, vaping and alcohol are not permitted in any car.

Can you take a folding wheelchair?

Yes, it goes in the boot. Mention it when booking so the right car is sent.

Can I book a car for a friend or relative?

Of course. Give us their name and mobile so the driver can contact them.

Does the driver help with luggage?

Yes, drivers help with loading and unloading bags.

Book now

Book your Kingston taxi in seconds

Fixed price quotes, door to door pickups and a booking line that answers at any hour. Call Kingston Cab London or book online.

Call 020 3740 2841Get a fixed price
Family loading suitcases into a people carrier at an airport