Phone lines that never close
Our number, 020 3740 2841, is staffed round the clock all year, Christmas and bank holidays included. Email replies normally come back within the day. If something about today's trip is urgent, a phone call is always the faster route.
Making a booking
Two quick options. Ring 020 3740 2841, or fill in the booking form you will find on every service, airport, station and area page. Before you start, jot down the pickup postcode, where you are going, the date and time, how many people and roughly how many bags. Flying in? Add the flight number. Meeting a train? Add the station and arrival time.
Changes and cancellations
Plans change. Let us know as soon as you can, quoting your booking reference. The rules on refunds and late cancellations are set out in our terms and conditions.
Paperwork for your records
An email receipt follows every completed journey. If you need a duplicate, or an invoice made out to a company, send the booking reference and the date of travel and we will sort it out.
Left something behind?
Phones, bags and umbrellas turn up in cars every week. Get in touch quickly with the date, the pickup time and the address, and we will speak to the driver and arrange to get it back to you.
Feedback, good or bad
Tell us how we did. If a journey fell short, contact us within 72 hours so the details are still fresh and we can look into it properly. You can read more about how we operate on our about page.
Our patch
Kingston upon Thames and the towns around it, on both sides of the river. The full list is on our areas we cover page, and quick answers live on the Kingston taxi FAQs page.
